Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: 1 – 2 Working Days ( Note: there may be a delay in hot season from Sept to Dec., for urgent please contact us, we will try to expedite the processing time)
- Shipping time: 10 – 12 Working Days.
For example, if you order a dress, generally it will take 1-2 business days of processing time and then 10-12 business days of shipping time. Therefore, you can expect to receive it in 11-14 business days if you choose Standard Shipping.
Also, once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.
Warm Note: We’re sorry there is a serious delay of processing time due to the COVID-19. If urgent, please contact us and we will try to expedite the processing time.
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
We’re sex toys wholesaler, generally we don’t accept cancellation of the order when the order is in processing. If for any reason you may have to cancel the order, there is a handling fee of 10%. When you place the order, you are considered to agree with this terms and conditions. We greatly appreciate your understanding.
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Sometimes unexpected delay is caused due to thorough inspection, out of stock issue, especially during high-volume periods.
In case of any question and unexpected delay you can always contact with our customer service.